What is Gorgias?
Gorgias helps e-commerce businesses manage customer service by bringing all customer messages into one place.
It combines support tickets, live chat, social media messages, and email into an easy-to-use system.
With some automation and e-commerce tools, Gorgias helps businesses answer questions faster and even turn some support conversations into sales.
Why use this integration?
Managing customer feedback becomes easier when reviews and support tickets are connected and through this integration, you'll automatically create a Gorgias ticket when a customer leaves a review, ensuring no feedback goes unnoticed.
Responding is more efficient since you can publish, hide, or reply to reviews directly from Gorgias—either privately via email or publicly on your store. Customer review history is also visible in Gorgias, giving you valuable context before responding.
